Customer contact industry executives and business colleagues are cordially invited to attend a Kohl’s Site Tour on February 8, 2017 in Dallas, Texas. This informative event will feature an in-depth, behind the scenes look at a new contact center that is:
- Large, open and progressive
- On the pulse of omni-channel and self-service
- Specifically designed to foster collaboration
The day will begin with a networking breakfast at 9am, after which attendees will move on to the contact center site tour from 10am until noon. From noon until 1pm, participants will enjoy an executive roundtable luncheon featuring a recap of key tour insights and take-aways as well as a formal discussion on Omni-Channel Customer Engagement. Participants will benefit from peer to peer networking and idea exchanges at this timely roundtable discussion.
This is a great opportunity for customer contact executives and colleagues to enjoy and learn from an up close view of Kohl's state-of-the-art customer service space, operations and philosophy. The tour is open to council members and others in the customer contact industry, but will be at capacity at 50 people, so please register soon and spread the word!
For registration, hotel recommendations and more information, please contact Matt McSweegan at matthew.mcsweegan@frost.com or 516-255-3812 for details. Or contact us at events.us@frost.com
*Please note, may not be open to all organizations due to non-disclosure restrictions
No comments:
Post a Comment